Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and the individual developer of Nora AI Voice Companion ("Nora," "we," "us," or "our"), governing your access to and use of the Nora mobile application (package ID: com.nora.ai) and all associated services, features, content, and functionality (collectively, the "Service").

By (a) creating an account, (b) tapping "I Agree," (c) downloading or installing the app, or (d) using any part of the Service, you confirm that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

By using the Service, you represent and warrant that:

• You are at least 13 years of age (or the applicable age of digital consent in your jurisdiction, whichever is greater).
• If you are between 13 and 17 (or 18 in some jurisdictions), you have obtained parental or guardian consent to use the Service.
• You are not subject to any restriction that would prevent you from agreeing to these Terms.

If we discover that a user is under the minimum age, we will immediately terminate the account and delete all associated data without notice or refund of any paid subscriptions. Parents or guardians who believe a minor has created an account should contact us immediately at dilmurodshukurullayev75@gmail.com.

Nora is an AI voice companion application that enables users to engage in voice-based conversations with an artificial intelligence system. The Service includes:

• Voice recording and transcription — your spoken words are transcribed to text using AI speech recognition technology.
• AI conversation — text responses are generated by large language models (OpenAI GPT or Anthropic Claude depending on subscription tier).
• Text-to-speech synthesis — AI responses are spoken aloud using voice synthesis technology.
• Voice cloning — an optional paid feature allowing you to have the AI respond in a voice resembling your own.
• Push notification reminders — the AI can schedule reminders on your behalf.
• Conversation history and journaling — your conversations are stored and periodically summarized.
• Emotion detection — the AI may infer emotional context from conversation content to adapt its responses.

The Service is provided on an evolving basis. Features may be added, modified, or removed at our discretion. We do not guarantee that any specific feature will remain available indefinitely.

4.1 Account Creation

To use most features of the Service, you must register for an account using a valid email address. You agree to provide accurate, current, and complete information and to keep it updated. You must verify your email address to activate your account.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:

• Use a strong password (minimum 8 characters, including uppercase, lowercase, and numbers).
• Notify us immediately at dilmurodshukurullayev75@gmail.com if you suspect unauthorized access to your account.
• Not share your account credentials with any other person.
• Not create multiple accounts for the purpose of evading suspensions or usage limits.

We are not liable for any loss or damage arising from unauthorized account access resulting from your failure to secure your credentials.

4.3 One Account Per User

Each person may maintain only one free-tier account. Creating multiple accounts to circumvent daily credit limits or other restrictions is a violation of these Terms and may result in permanent termination of all associated accounts.

5.1 Subscription Tiers

Nora offers the following tiers:

• FREE: 10 credits per day, standard AI voice, no voice cloning.
• PRO ($12.99/month): 100 credits per day, voice cloning enabled, premium AI model.
• MAX ($24.99/month): 300 credits per day, voice cloning enabled, premium AI, all features.
• Voice Clone Add-on ($7.99 one-time): Enables voice cloning on the FREE tier (subject to per-day credit limits).

Prices are in USD. Prices may vary by region as determined by the applicable app store.

5.2 Billing and Auto-Renewal

Subscriptions are billed through the Apple App Store or Google Play Store, as applicable. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. By subscribing, you authorize the app store to charge your payment method the subscription price plus any applicable taxes at each renewal.

5.3 Cancellation

You may cancel your subscription at any time through your device's app store subscription management settings:

• iOS: Settings → Your Name → Subscriptions → Nora
• Android: Google Play Store → Subscriptions → Nora

Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date. We do not process cancellations directly — all cancellations must be completed through the app store.

5.4 Refund Policy

All subscription payments are processed by Apple or Google and are subject to their respective refund policies. We do not control and are not responsible for refund decisions made by Apple or Google. To request a refund:

• iOS: Visit reportaproblem.apple.com
• Android: Contact Google Play support through the Play Store app

We may, at our sole discretion, issue courtesy credits or refunds in exceptional circumstances (e.g., prolonged service outages of more than 72 hours caused by our systems). Such exceptions do not create an ongoing obligation.

5.5 Price Changes

We reserve the right to change subscription prices at any time. Price changes will be communicated at least 30 days in advance through in-app notification and/or email. Continued use after the effective date constitutes acceptance of the new pricing.

5.6 Free Tier Credits

Daily credits reset at midnight UTC. Unused credits do not roll over to the next day. We reserve the right to adjust credit amounts, limits, and feature access across all tiers with advance notice.

You agree not to use the Service in any way that:

6.1 Illegal or Harmful Activities

• Violates any applicable law or regulation.
• Facilitates, plans, or promotes violence, self-harm, terrorism, or other criminal activity.
• Involves the transmission or generation of child sexual abuse material (CSAM) — such conduct will be reported to law enforcement without exception.
• Constitutes fraud, impersonation, or identity theft.

6.2 Harassment and Abuse

• Harasses, threatens, intimidates, or bullies any person.
• Uses Nora to generate or disseminate hate speech targeting any individual or group based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin.
• Attempts to manipulate, stalk, or psychologically harm any other person using AI-generated content.

6.3 Technical Abuse

• Attempts to reverse-engineer, decompile, disassemble, or extract source code from the Service.
• Circumvents or attempts to circumvent any security, rate limiting, credit, or access control mechanism.
• Uses automated bots, scripts, or tools to interact with the Service in ways not intended by its design.
• Transmits malware, viruses, or any code designed to damage or disrupt the Service or other systems.
• Attempts to access accounts, data, or systems belonging to other users.

6.4 Intellectual Property and Misuse

• Uses the Service to generate spam, bulk unsolicited communications, or phishing content.
• Republishes AI-generated content as human-authored without appropriate disclosure, where such misrepresentation causes harm.
• Uses the Service to infringe any third party's intellectual property, privacy, or other rights.

Violations may result in immediate account suspension or termination, reporting to relevant authorities, and/or legal action. We reserve the right to determine what constitutes a violation at our sole discretion.

7.1 Consent and Responsibility

By using the voice cloning feature, you represent, warrant, and agree that:

• You are submitting a recording of your own voice and no other person's voice.
• You have the full right, authority, and consent to create a digital clone of the submitted voice.
• The voice sample was not obtained through deception, coercion, or without the knowledge of the person whose voice it contains.
• You will use the cloned voice solely for personal, non-commercial use within the Nora application.
• You will not use Nora's voice synthesis capabilities to impersonate any real person, including public figures, in a manner that is deceptive, harmful, or likely to mislead listeners.

7.2 Prohibited Voice Clone Uses

You specifically agree not to:

• Clone another person's voice without their explicit, informed, and documented written consent.
• Use a cloned voice to generate audio that defames, harasses, or harms the reputation of any individual.
• Use a cloned voice to generate audio for financial fraud, scams, or social engineering attacks.
• Use a cloned voice to circumvent authentication systems, two-factor voice verification, or any security measure.
• Distribute or publish audio generated using a cloned voice in contexts designed to deceive listeners about its origin.

7.3 Legal Compliance

Voice cloning may be subject to biometric data laws (including BIPA in Illinois, USA), anti-deepfake legislation, and other regulations depending on your jurisdiction. You are solely and entirely responsible for ensuring that your use of voice cloning complies with all applicable laws in your jurisdiction. Nora bears no responsibility for your compliance with local laws governing voice data.

7.4 Anti-Abuse Verification

To reduce abuse, Nora requires users to read a specific on-screen text passage during voice clone recording. This anti-abuse measure is designed to verify that the user is recording their own voice with awareness of what they are doing. Attempting to circumvent this verification is a violation of these Terms.

7.5 Indemnification for Voice Clone Misuse

If your use of the voice cloning feature results in any claim, lawsuit, liability, or regulatory action against us or any third party, you agree to fully indemnify, defend, and hold harmless Nora and its developer from all resulting costs, damages, and legal fees. See Section 13 for the full indemnification clause.

7.6 Voice Sharing Feature

If you share your voice clone with another user via a code, you are solely responsible for that sharing decision. You may revoke shared access at any time via Settings. We are not responsible for how the recipient uses your shared voice within the bounds of the Service.

Always seek the advice of qualified professionals for matters requiring professional expertise. In any emergency situation, contact local emergency services (911, 112, or your regional equivalent) immediately — do not rely on an AI application.

9.1 Not a Replacement for Care

Nora is designed as a casual AI voice companion for everyday conversation and wellbeing support. The companionship, emotional acknowledgment, and supportive responses Nora provides are generated by AI and do not constitute therapy, counseling, crisis intervention, or any form of mental health treatment.

9.2 Crisis Situations

If you are experiencing a mental health crisis, suicidal thoughts, thoughts of harming yourself or others, or any other emergency, please immediately contact:

• Emergency services: 911 (US/Canada), 112 (EU), 999 (UK), or your local equivalent.
• Crisis hotlines: Such as the 988 Suicide & Crisis Lifeline (US), Samaritans (UK), or your regional equivalent.
• A trusted person in your life — a friend, family member, doctor, or counselor.

Do not rely on Nora in an emergency. AI responses may be delayed, incorrect, or inappropriate in crisis situations.

9.3 Emotional Dependency

We recognize that AI companions can be emotionally engaging. We encourage you to maintain healthy human relationships and not to use Nora as a substitute for real human connection, professional support, or evidence-based mental health treatment. We expressly disclaim all liability for any emotional harm, psychological distress, dependency, or mental health outcomes — positive or negative — that you attribute to your use of Nora.

9.4 Reminders are Not Monitored

Reminders scheduled through Nora are automated and not monitored by any human. We take no responsibility for missed reminders due to technical failures, device issues, notification permission changes, or any other reason. Do not rely on Nora reminders for time-critical medical, legal, or safety-related tasks.

10.1 Your Ownership

You retain full ownership of the content you create and submit through the Service ("User Content"), including your voice recordings, conversation inputs, and any voice clone recordings you submit. These Terms do not transfer any ownership rights in your User Content to us.

10.2 License to Us

By submitting User Content, you grant Nora a limited, non-exclusive, royalty-free, worldwide license to use, process, transmit, store, and reproduce your User Content solely for the purposes of:

• Providing and operating the Service as described in these Terms.
• Transmitting your content to third-party AI providers (OpenAI, Anthropic) and infrastructure providers (RunPod, Firebase) to generate service outputs.
• Creating AI-generated summaries and journal entries from your conversation history for display to you.

This license does not permit us to sell, license, publicly display, or commercially exploit your User Content independently of providing the Service to you. The license terminates when you delete your content or account, subject to reasonable processing delays and backup retention periods described in our Privacy Policy.

10.3 AI-Generated Content

AI-generated text and audio responses produced by the Service in response to your inputs ("AI Outputs") are provided to you for your personal use. The intellectual property status of AI-generated content under applicable law is unsettled. You agree not to misrepresent AI Outputs as human-authored in contexts where such misrepresentation could constitute fraud or cause harm.

10.4 Nora's Intellectual Property

The Nora application, its design, code, interface, branding, trademarks, and all proprietary technology are owned by or licensed to Nora and protected by applicable intellectual property laws. You receive only a limited, revocable, non-transferable, non-sublicensable license to use the Service for personal, non-commercial purposes in accordance with these Terms. You may not copy, modify, distribute, sell, sublicense, or reverse-engineer any part of the Service.

No oral or written communication from Nora or its developer shall create any warranty not expressly stated in these Terms. Some jurisdictions do not permit the exclusion of implied warranties; in such jurisdictions, the above exclusions apply to the maximum extent permitted by law.

12.1 Aggregate Liability Cap

This limitation applies regardless of the legal theory (contract, tort, statute, or otherwise) and even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations on liability; in those jurisdictions, our liability is limited to the maximum extent permitted by applicable law.

12.2 Basis of Bargain

You acknowledge that the pricing of the Service reflects this allocation of risk. The limitations in this section are a fundamental element of the basis of the bargain between you and Nora. Without these limitations, Nora could not provide the Service at its current pricing.

You agree to defend, indemnify, and hold harmless Nora and its developer, affiliates, licensors, service providers, and their respective officers, directors, employees, contractors, agents, successors, and assigns (collectively, "Nora Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your User Content, including any infringement of third-party intellectual property, privacy, or other rights.
• Your misuse of the voice cloning feature, including cloning another person's voice without consent.
• Your use of AI-generated content in a manner that causes harm to third parties.
• Any claims by third parties arising from your use of the Service.
• Your fraud, willful misconduct, or gross negligence.
• Any claim by a person whose voice you cloned without authorization.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting available defenses.

14.1 Termination by You

You may stop using the Service and delete your account at any time through Settings → Account → Delete Account. Deleting your account terminates the license granted to you under these Terms. Subscription cancellation alone does not delete your account or data.

14.2 Termination by Us

We reserve the right to suspend or permanently terminate your access to the Service, with or without notice, if:

• You violate any provision of these Terms.
• We reasonably believe your use poses a risk to the Service, other users, third parties, or us.
• You engage in illegal activity through the Service.
• Your account shows evidence of fraud, abuse, or manipulation of limits.
• We are required to do so by law or a valid legal order.
• We decide to discontinue the Service (with reasonable advance notice where practicable).

14.3 Effect of Termination

Upon termination: (a) your license to use the Service ends immediately; (b) you must cease all use; (c) we may delete your data subject to our Privacy Policy retention schedule; (d) you remain liable for any obligations accrued prior to termination; (e) Sections 8, 9, 11, 12, 13, 16, 17, and 19 survive termination.

14.4 No Refunds on Termination for Cause

If we terminate your account for violation of these Terms, you are not entitled to any refund of prepaid subscription fees. Refund eligibility for other terminations is governed by the applicable app store's policies.

The Service integrates with and relies upon third-party services including OpenAI, Anthropic, Google Firebase, RunPod, RevenueCat, and Expo. These services are governed by their own terms and privacy policies. We are not responsible for the practices, availability, accuracy, or content of any third-party service.

If a third-party service (such as OpenAI or Anthropic) becomes unavailable, changes its pricing, modifies its policies, or makes changes that affect Nora's operation, we cannot guarantee uninterrupted service and will not be liable for resulting service degradation or interruption.

The Service may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of any linked website. Accessing linked sites is at your own risk.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

If you are a consumer in the European Union, you may also have the right to rely on the mandatory consumer protection provisions of the law of the country where you are resident, to the extent that those laws provide greater protection than Delaware law.

Nothing in these Terms is intended to exclude or limit any consumer rights that you may have under mandatory provisions of applicable law in your country of residence.

17.1 Informal Resolution First

Before initiating any formal dispute proceedings, you agree to contact us at dilmurodshukurullayev75@gmail.com and give us a reasonable opportunity (at least 30 days) to resolve the dispute informally.

17.2 Binding Arbitration

To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in English. You may elect to participate via written submissions, phone, or video conference.

17.3 Class Action Waiver

YOU AND NORA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable, then the entirety of the arbitration provision will be null and void with respect to that proceeding.

17.4 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidential information. Users in jurisdictions where arbitration clauses are unenforceable (including certain EU member states) may bring claims in their local courts.

17.5 EU Consumer Dispute Resolution

If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this document.
• Provide in-app notice and/or email notification at least 14 days before the changes take effect.
• For changes that materially reduce your rights, request renewed acknowledgment at next login.

Your continued use of the Service after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and delete your account before the effective date.

We encourage you to review these Terms periodically. The current version will always be accessible at https://thenora.app and within the app's Settings.

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies we post, constitute the entire agreement between you and Nora concerning the Service and supersede all prior agreements, representations, and understandings.

19.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed. The remaining provisions will continue in full force and effect.

19.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future. Any waiver must be in writing to be effective.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets. These Terms bind and inure to the benefit of each party's permitted assigns.

19.5 Force Majeure

We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fires, floods, epidemics, pandemics, network failures, Internet outages, third-party service failures, or changes in law or regulation.

19.6 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and Nora.

19.7 Notices

Legal notices to us must be sent by email to dilmurodshukurullayev75@gmail.com with the subject line "Legal Notice." We may provide notices to you via in-app messages, push notifications, or the email address on your account.

19.8 Language

These Terms are written in English. If translated into other languages for convenience, the English version controls in the event of any conflict.